|
Service Desks
What type of service desks are required?
Control or security desk?
Directional or information desk?
Circulation or charge desk?
Call or delivery desk?
Reference desk?
Reference consultation center?
Is the design of the desk area flexible, allowing possible future relocation, new technology, or even elimination of the desk?
Is the desk located in a visible location so that it is obvious to people who need the services provided at the desk?
Is the desk sized to accommodate all staff working at the desk, as well as their storage requirements?
Is the desk and surrounding work space designed to be ergonomically correct for staff and customers?
Have customer self-service features been factored into the desk, such as self-check, electronic registration, etc?
Can conversations at the desk be conducted with a sense of privacy?
How has noise from the service desk from conversations equipment, phones, etc., been addressed so that nearby spaces are not disrupted?
Have openness and accessibility been maintained while protecting staff from potential aggressive users?
Are grommets, wire channels, and equipment shielding provided to present a clean appearance?
Have sufficient electrical outlets, data and telephone ports been provided?
Are the desk finishes and materials highly durable?
Can desk surfaces and edges be easily cleaned?
Please direct all inquiries with regards to the library space planning & library furniture to the marketing department at Longo (info@longoinc.com). Longo offers design & furnishing solutions for both educational & public library settings.
Source: Checklist of Library Building Design Considerations
4th Edition
William W. Sannwald
American Library Association
Copyright 2001
|
